Privacy Policy

Last updated: 16/02/2026

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website crownworks.co.uk (“we”, “us”, “our”). We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Payment information (processed securely via third‑party payment providers)

Information collected automatically

  • Cookies and similar technologies

  • Analytics data (e.g., page views, device information, IP address)

  • Data from third‑party embeds (e.g., media players, social integrations)

Future account creation

If we introduce user accounts in the future, we may collect additional information necessary to create and manage those accounts. This policy will be updated accordingly.

2. How We Collect Information

We collect information through:

  • Online forms (e.g., checkout, contact forms, newsletter sign‑ups)

  • Cookies and analytics tools

  • Third‑party embeds and integrations

  • Payment processing systems

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders

  • Sending email newsletters and updates (with your consent)

  • Responding to customer enquiries

  • Improving website performance and user experience through analytics

  • Ensuring security, fraud prevention, and safe operation of our services

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity (e.g., processing orders)

  • Consent (e.g., newsletters)

  • Legitimate interests (e.g., analytics, site improvement, fraud prevention)

  • Legal obligations (e.g., financial record‑keeping)

5. How We Share Your Information

We only share your data with trusted third parties when necessary to operate our business:

  • Payment processors (e.g., Stripe, PayPal)

  • Website hosting provider (Squarespace)

  • Analytics providers

  • Email marketing services (if applicable)

These providers process your data on our behalf and are required to keep it secure.

We do not sell or rent your personal data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality

  • Analyse site traffic and performance

  • Improve user experience

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Meet legal and accounting obligations

  • Resolve disputes

Payment information is not stored by us directly and is handled securely by third‑party processors.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Request data portability

To exercise any of these rights, contact us at hello@crownworks.co.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. While no system is completely secure, we work to safeguard your information to the best of our ability.

11. International Transfers

If any of our service providers transfer data outside the UK, they do so under approved safeguards such as Standard Contractual Clauses or equivalent protections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: hello@crownworks.co.uk
Website: crownworks.co.uk