Terms & Conditions

Last updated: 16/02/2026

Welcome to CrownWorks (“we”, “us”, “our”). These Terms & Conditions govern your use of our website crownworks.co.uk and your purchase of our products, including coffee, alcoholic spirits, and any future services such as on‑site bookings. By using our website, you agree to these Terms.

1. About Us

Crown Works is a UK‑based distillery offering spirits, coffee, and related content, including behind‑the‑scenes blog posts. We operate under UK law and comply with all relevant regulations, including those relating to the sale of alcohol.

2. Eligibility

You must be 18 years or older to purchase alcoholic products from our website. By placing an order, you confirm that you meet this requirement.

3. Products and Services

We currently offer:

  • Alcoholic spirits

  • Coffee products

  • Behind‑the‑scenes blog content

  • Future on‑site bookings and experiences

All products are subject to availability. We reserve the right to modify or discontinue products or services at any time.

4. Pricing and Payment

  • All prices shown on our website currently do not include VAT.

  • We reserve the right to change prices at any time without notice.

  • Payment must be made at the time of purchase using the payment methods provided.

  • Payment information is processed securely by third‑party payment providers.

5. Shipping and Delivery

Where we ship

  • We currently ship to the UK and Europe.

  • We may expand to worldwide shipping in future.

Delivery times

  • Estimated delivery time is 1–2 weeks, though this may vary depending on location, customs, and courier delays.

Customs and import fees

  • Customers are responsible for any customs duties, taxes, or import fees.

  • This policy may change in future.

6. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. Our policy is as follows:

Standard returns

  • Sealed, unused products may be returned, refunded, or exchanged within 14 days of purchase.

Tainted or faulty products

  • If a product is tainted, damaged, or defective, you may request a return, refund, or exchange within 30 days of purchase.

Product recalls

  • If we issue a formal product recall for any reason, all affected products are eligible for return, refund, or exchange regardless of purchase date.

Conditions

  • Returned items must be in their original packaging unless the issue relates to product quality or safety.

  • Refunds will be issued to the original payment method.

7. Alcohol Sales Compliance

By purchasing alcoholic products, you confirm:

  • You are at least 18 years old

  • You will not supply alcohol purchased from us to anyone under 18

  • You are legally permitted to receive alcohol in your location

We reserve the right to cancel orders if we suspect non‑compliance.

8. Intellectual Property

All content on this website — including text, images, branding, logos, product descriptions, blog posts, and media — is the exclusive property of Crown Works unless otherwise stated.

You may not:

  • Copy, reproduce, or distribute our content

  • Use our branding or imagery without written permission

  • Modify or republish any part of our website

We enforce our intellectual property rights to the fullest extent permitted by law.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Access or attempt to access secure areas without authorisation

We may suspend or restrict access to the website for maintenance, updates, or security reasons.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Losses arising from website downtime or unavailability

  • Errors, inaccuracies, or omissions on the website

  • Indirect, incidental, or consequential losses

  • Loss of data, profits, business, or goodwill

This does not affect your statutory rights as a consumer.

11. Third‑Party Services

We use third‑party providers for:

  • Payment processing

  • Website hosting (Squarespace)

  • Analytics and cookies

These providers may process your data in accordance with their own privacy policies.

12. Future Services

We may introduce:

  • User accounts

  • On‑site bookings

  • Additional digital or physical products

Any new features will be governed by updated Terms & Conditions.

13. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the most recent version. Continued use of the website constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, you can contact us at:

Email: hello@crownworks.co.uk
Website: crownworks.co.uk